Council Officially Launches its Customer Service Charter

The Omaheke Regional Council on Thursday, 26 June 2025, officially launched its customer service charter aimed to improve the standard of service delivery.

The main objective of the Customer Service Charter is to provide a framework for defining service delivery standards, the rights of customers, and how complaints from customers will be handled.

Speaking during the launch, CouncilChairperson Hon. Ignatius Kariseb said the charter is Council’s commitment to deliver quality services, to listen to its citizens, and to build trust and accountability.

“It is a social contract between the Council and the people we serve, a compass that will guide all our interactions, decisions, and actions moving forward,” he said.

He further encouraged the staff members to hold themselves to the standards set by the Charter and the residents to provide feedback in order to allow the Council to improve.